Tag Archives: Customer service

Pro Tip: Choose Spanish Customer Service Option

customer service rep
Choose the Spanish language option for better, quicker customer service.

This brilliant, if counterintuitive, tip from Lifehacker suggests choosing the Spanish-language customer service option—even if you don’t know Spanish!

Quicker service, better English

Here’s why Lifehacker says this is a better option:

  • Companies don’t usually hire reps who speak only Spanish, so your chances of reaching a bilingual rep who also speaks English are good.
  • Spanish-speaking reps often handle overflow calls in English.
  • Spanish-speaking reps are uncommon in India, where most call centers are located, so the rep is likely to be based in the United States, enabling you to get past the sometimes awkward language barrier.
  • Wait times are often shorter.